calla

studios

Return Policy and Right of Withdrawal

This return policy is a temporary regulation and will be extended at a later stage.

The statutory withdrawal period is 14 days, starting from the day you receive the goods. Details regarding the return process can be found in our full return policy, currently under development.

Terms and Conditions (AGB)

The following Terms and Conditions serve as a temporary legal framework for Calla Studios during the setup phase and are subject to change. Until then, the statutory provisions of German and Portuguese law apply. For additional information or questions, please contact us at info@callastudios.com.

General Terms and Conditions (Terms of Service)

Notice: Temporary Solution

These General Terms and Conditions (T&Cs) serve as a temporary legal basis for the operation of our online shop and are subject to change as the business develops. We are working on providing a comprehensive and tailored version. For questions or concerns, please contact info@callastudios.com.

1. General Provisions

These General Terms and Conditions (T&Cs) apply to all contracts between Calla Studios (Owner: L. Sommerfeld, Marmaraweg 6, 12109 Berlin, Germany, email: info@callastudios.com) and its customers. By placing an order, you agree to these T&Cs.

2. Contract Formation

  1. The product presentation in the online shop does not constitute a legally binding offer but an invitation to place an order. By clicking the “Buy Now” button, you submit a binding offer to purchase the items in your cart.
  2. The contract is concluded only when we explicitly accept your order (e.g., via email confirmation) or by shipping the goods.

3. Prices and Payment

  1. All prices are in Euros (€) and include statutory VAT.
  2. Payment can be made using the payment methods offered in the shop (e.g., credit card, PayPal, bank transfer).
  3. In case of late payment, we reserve the right to charge reminder fees.

4. Delivery

  1. Shipping is from Portugal to the delivery address specified by the customer. Shipping costs will be displayed during the checkout process.
  2. Delivery times are typically 2–7 business days, depending on the destination.
  3. If a product is unavailable, we will notify you promptly and refund any payments made.

5. Right of Withdrawal

  1. Consumers have the right to withdraw from their order within 14 days without providing a reason. The withdrawal period begins on the day you or a third party receives the goods.
  2. To exercise your right of withdrawal, send a clear declaration to: L. Sommerfeld, Marmaraweg 6, 12109 Berlin, Germany, Email: info@callastudios.com
  3. In case of withdrawal, you must return the goods promptly, no later than 14 days after notifying us. You bear the direct costs of return shipping.

6. Retention of Ownership

Goods remain our property until full payment is received.

7. Liability

  1. We are fully liable for damages arising from injury to life, body, or health caused by intentional or negligent breach of duty.
  2. We are otherwise only liable for intent and gross negligence. Liability for slight negligence is excluded unless it involves the breach of essential contractual obligations.

8. Privacy

The collection and processing of personal data are carried out exclusively in accordance with our privacy policy, which is accessible on our website.

9. Governing Law and Jurisdiction

  1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG), unless mandatory statutory provisions apply otherwise.
  2. If the customer is a merchant, our business location in Germany is the place of jurisdiction.

10. Final Provisions

  1. Should any provision of these T&Cs be invalid, the remaining provisions remain unaffected.
  2. Changes or additions to these T&Cs must be made in writing.

Shipping Policy

Our shipping policy is currently under development and will be published in full soon.

For more details, please contact info@callastudios.com.

Contact Information

Phone: +49 151 2699 5055